Thousands of unemployed workers across the state have been calling, and calling, and calling the hotline to make an unemployment claim.
They've gotten busy signals.
They've gotten angry.
So a joint committee of the House and Senate tried to get answers from Labor and Industry Secretary Julia Hearthway. Lawmakers also vented a little.
"The system as it sits today is broken," said Rep. William Keller (D-Philadelphia).
Lawmakers' phones have been ringing off the hook with frustrated constituents looking for help with their claims and unable to access the system.
abc27 has also heard from hundreds of you beyond frustrated. You've written about hundreds of calls in with no response. Hours and hours of attempts to reach an actual human being.
Hearthway admits there's a problem and calls it "unacceptable." She says her team's working on a solution, but she blames kinks in a new phone system and pesky download-able apps that let callers automatically redial.
"It does clog the system," Hearthway said. "It's wreaking havoc and we ask that you refrain from doing that."
Lawmakers aren't attacking. Yet. But they made it clear they want a fix and fast.
"We can't sit here and complain that people who need a check and are paying for a .99 app is defeating over a $100 million computer in the state of Pennsylvania. It's not fair to them."
Representative Mario Scavello (R-Monroe) said, "I'm gonna watch it closely. I take her at her word today, and we'll see what happens in the next couple weeks."
Hearthway insisted call volumes are dropping and the problem will be solved. She just couldn't say exactly when.
"We are on the road to recovery. Things are better."
But abc27 viewer Susan has been burned, and on Facebook she expressed her skepticism.
"Someone is pulling your chain. News people you try calling and see your results. Duh!"
Wednesday, June 19 2013 6:13 PM EDT2013-06-19 22:13:11 GMT
The murder arrest of a Harrisburg man already facing trial on sex crimes has shed new light on an old problem with Pennsylvania's criminal justice system.More >>
The murder arrest of a Harrisburg man already facing trial on sex crimes has shed new light on an old problem with Pennsylvania's criminal justice system, and prosecutors and advocates are encouraging lawmakers to finally act.More >>
Wednesday, June 19 2013 5:47 PM EDT2013-06-19 21:47:23 GMT
Harrisburg's police union has reached a tentative agreement with the city receiver's office that would lift a requirement for uniformed police officers to live inside the city limits. Jason Brinker, presidentMore >>
Harrisburg's police union has reached a tentative agreement with the city receiver's office that would lift a requirement for uniformed police officers to live inside the city limits.More >>
Wednesday, June 19 2013 4:48 PM EDT2013-06-19 20:48:33 GMT
Someone broke into a pizza shop and stole the tip jar early Wednesday morning, according to Mechanicsburg Police. Police said the thief used a piece of concrete to smash through the front glass door ofMore >>
Someone broke into a pizza shop and stole the tip jar early Wednesday morning, according to Mechanicsburg Police. More >>
Wednesday, June 19 2013 1:25 PM EDT2013-06-19 17:25:45 GMT
Joe Wissler said back on July 11, 2010 his son was attacked, from behind and struck in the head with an object. His son, Joe Wissler IV suffered brain damage and almost three years after, is still in aMore >>
Back on July 11, 2010 Joe Wissler said his son was assaulted in Steelton and suffered brain damage. With the three year anniversary of the attack approaching his dedicated father is hoping someone will step forward. More >>
Wednesday, June 19 2013 10:10 AM EDT2013-06-19 14:10:34 GMT
One person was flown to the hospital this morning and another taken by ambulance after a multiple vehicle accident on Route 22/322.The accident blocked traffic on both directions of the Clarks Ferry Bridge.More >>
One person was flown to the hospital this morning and another taken by ambulance after a multiple vehicle accident on Route 22/322.More >>
Sunday, June 16 2013 4:32 PM EDT2013-06-16 20:32:52 GMT
The westbound lanes of the Pennsylvania Turnpike are closed near the Susquehanna River Bridge due to a multi-vehicle crash.Authorities said there are traffic incidents near mile markers 241.9 and 247.4.TheMore >>
The westbound lanes of the Pennsylvania Turnpike have reopened following a multi-vehicle crash at the Susquehanna River Bridge in Dauphin County.More >>