AG wants to hear electric bill complaints - abc27 WHTM

AG wants to hear electric bill complaints

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Attorney General Kathleen Kane is encouraging people to contact her office if they had an unexpected and dramatic increase in their electricity bill.

Kane said her office has already received hundreds of calls and complaints over the past few weeks, mostly from people who recently switched to variable-rate pricing.

She said some electricity customers have reported increases of as much as 300 percent.

"These spikes in the price of electricity are alarming and have put many consumers, especially the poor and elderly, in a dire situation," Kane said in a news release. "It is my duty to protect consumers and act on their behalf. We are looking at these price increases and will be prepared to take action to protect affected consumers."

The Attorney General's Bureau of Consumer Protection is working with the Office of Consumer Advocate to determine whether consumers were improperly overcharged for their electricity.

Kane said consumers should file complaints with the Bureau of Consumer Protection and submit any of the following documentation: marketing materials, bills, contracts, terms and conditions, and sign-up/welcome letters.

She said the documentation is required to fully understand whether rights have been violated and what action may be appropriate to address the spike in prices.


To file a complaint by email:

- Print out, complete and scan a Consumer Complaint form;

- Download and/or scan all relevant documentation;

- Send completed form and documentation to consumers@attorneygeneral.gov.


To file a complaint by mail:

- Print out and complete a Consumer Complaint form;

- Send form and all relevant documentation to:

Office of Attorney General
Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA 17120

The Pennsylvania Public Utility Commission has also promised to look into the practices of suppliers who dramatically increased their variable rates last month. The commission said it's received nearly 800 informal complaints about high bills.

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