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Pa. electric bill complaints top 2,600 - abc27 WHTM

Pa. electric bill complaints top 2,600

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HARRISBURG, Pa. (WHTM) -

The Pennsylvania Public Utility Commission says it has received more than 2,600 complaints about unexpected and steep increases in electricity bills.

The PUC has tweaked its website as a result.

On the home page of PaPowerSwitch.com there is now a consumer alert warning Pennsylvanians about variable-rate contracts and electric suppliers who have switched customers to variable-rate plans when their fixed-rate contract expired.

Additionally, when customers shop for an electric supplier, there's now a color code on the website. Fixed-rate deals have a green bar while variable-rate offers, which can be more risky, have an orange bar.

A PUC spokeswoman said the changes are a direct result of the complaints it has received in the last month.

The utility commission and the state attorney general's office have been looking into the complaints, mostly from people who signed variable-rate contracts with suppliers that then passed on wholesale prices driven up by cold weather.

The PUC regulates suppliers' conduct and marketing practices. The attorney general's office is trying to determine if anyone was overcharged.

 

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