Frontier Airlines travel date changes raise eyebrows of travelers


A lot of people have planned their summer trips, especially those with children and getting notice that your travel plans were changed by the airline can be disruptive.

A viewer told abc27 that he booked a flight out of HIA on a Monday, and Frontier Airlines notified him that it was changed to Tuesday. The forced schedule change not a surprise to industry experts.

“Frontier and other airlines offer the basic lowest ticket and you are opening yourself up to getting bumped or schedule changes,” said Lindsey Hoffman of Ultra Tech Travel.

Frontier first announced that it planned on providing service out of Harrisburg on Mondays and Fridays, but recently the carrier changed the days to Sundays, Tuesdays, and Thursdays. Travelers do have rights and options.

“You don’t have to accept your schedule change and they should refund you for the full amount because they can’t supply the service they were originally supposed to supply to you,” said Hoffman.

But what about other arrangements you’ve already made like hotel and car reservations? Experts say if you have to cancel your trip, travel insurance may help you get some of your money back.

“The best way to avoid that is buy insurance. Maybe not directly through the airline but an outside plan and that will cover you and sometimes it will cover just the airline ticket alone and you don’t have to purchase a large plan and it will give you a refund or cover you while you are traveling,” said Hoffman.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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