Woman seeks better handling of police complaints

LANCASTER, Pa. (WHTM) - Darlene Byrd recalled what May 12 was like for her daughter and granddaughter.

Byrd said the two were pulled over at South Ann and East Marion streets by a Lancaster police officer.

"The police went up to the car and took my granddaughter out of the backseat of the car before approaching my daughter who was in the car," Byrd said. 

Police reportedly made the stop because they thought the pair might have been involved in a fight. Byrd says it was her daughter and granddaughter who reported the fight to 911.

"My granddaughter was traumatized," she said.

Byrd filled out a citizens complaint form against the police department but says she was disturbed by some of the questions.

"How long are you going to live in the city?" she read from the form. "Who do you live with?"

"What does any of this have to do with me filing this complaint?" she said.

The form was created nearly 40 years ago as part of a legal agreement. City officials said they're considering changes, but it could be difficult.

At a time when two viral videos have the police department facing allegations of excessive force, Byrd said she believes the form is keeping some complaints silent.

Officials said they are still investigating Byrd's complaint against the department.

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