UPDATE: Phone outages in Cumberland, Franklin, and Perry Counties continue, 9-1-1 affected; Adams Co. experiencing issues


FRANKLIN, Pa. (WHTM) — Franklin County Emergency Services reports a major phone outage is currently affecting Cumberland, Franklin, and Perry Counties on Wednesday. Adams County is also experiencing issues.

“Our technicians are still working hard to resolve a 911 service disruption for some customers in the areas surrounding Cumberland, Franklin, Juniata, Perry, and York Counties in Pennsylvania,” said the Lumen telecommunications company.

This outage is affecting 9-1-1 lines and non-emergency lines. Text to 911 is still available in Franklin County. According to Franklin County Commissioners, “should an emergency occur, residents may TEXT to 9-1-1 or CALL fire, rescue and law enforcement departments directly.” Those numbers can be viewed at the bottom of this article.

Cumberland County has provided alternative phone numbers citizens can call if they need to reach emergency services. Cumberland County residents can call:

  • 717-961-9874
  • 717-961-9845
  • 717-961-9815
  • 717-961-9843
  • Residents can text 9-1-1.

Additionally, Perry County residents are able to text 9-1-1 in case of an emergency.

A Lumen Technologies official says the telecommunications company is looking into 9-1-1 outages in Pennsylvania and is working to relieve the issue.

“Our team is actively investigating. We will provide updates as we learn more,” Lumen said in a statement. “Our technicians are working hard to resolve a 911 service disruption for some customers in the areas surrounding Adams, Bedford, Butler, Cumberland, Franklin, Junita, Perry, and York Counties in Pennsylvania.”

Pa. State Police lines are also down in these four counties.

Franklin County Fire, Rescue and law enforcement numbers:

  • Franklin County Sheriff 717-261-3877
  • Franklin County Jail 717-264-9513
  • Franklin County Adult Probation 717-264-6613
  • Franklin County Juvenile Probation 717-261-3122
  • Chambersburg Police Department 717-264-4131
  • Pennsylvania State Police Chambersburg 717-264-5161
  • Franklin County Coroner 717-369-3226
  • Franklin County Dog Warden 717-762-9794
  • Greencastle Police Department 717-597-9506
  • Shippensburg Police Department 717-532-7361
  • Washington Township Police Department 717-762-1447
  • Waynesboro Police Department 717-762-2132
  • Mercersburg Police Department 717-328-3116
  • PA Fish Commission 717-486-7087
  • PA Game Commission 717-603-0061
  • Caledonia State Park 717-352-2161
  • PSU Mont Alto Campus Security 717-749-6076
  • Shippensburg University Security 717-477-1444
  • Wilson College Security 717-372-2255
  • Michaux State Forest 717-352-2211
  • Buchanan Forest Rangers 717-485-3148
  • Cowans Gap State Park 717-485-3948
  • US Department of Justice 215-446-7866

This is a developing story. Check back with abc27 as more details become available.

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