MECHANICSBURG, Pa. (WHTM) – It’s a legal fight fit for a king, but a Cumberland County couple feels fried taking on a fast food giant.
They took Burger King to court, and now the pair isn’t sure they’ll ever see what they’re owed. All they wanted was dinner. What they got was a three-month legal battle.
“This is bad business,” Doug Wargo said. “Bad way to do business.”
It started back in November. Patty Wargo, Doug’s wife, went to the Burger King on Cumberland Parkway in Mechanicsburg.
She was charged for a meal, but they got it wrong and charged her again for the right order. The restaurant voided the first charge in their system.
“And [the manager] said, ‘Well, the refund’s in the system. Give it seven to 10 business days and you should see it.'”
Patty and Doug didn’t see it. Neither did their bank.
After some back and forth with the restaurant, the couple filed suit in small claims court for $17.35. They know it’s not a lot of money; it’s the principle.
“I’m the type, I’ll follow up,” Patty said. “It’s my money. You took it.” A few days after filing, the refund came.
“The $17 and some cents only appeared in our account after they were served papers by the local police department,” Doug said.
But it was too late: Patty and Doug paid court fees up front. So, exhibits in hand, the couple went to court to get Burger King to reimburse the $113.90.
“We just assumed that the system works. And now we’re finding out it’s rather hopeless,” Doug said.
That judgement was more than a month ago. Still no reimbursement. “People go to jail for stealing less than that,” Doug said. “It’s our money. We just want our money back.”
ABC27 called two Burger King managers — the store’s general manager and a district manager who was in court with the store’s owner when the judgement came down — and two corporate offices for comment.
One man called back from a restricted number. He refused to identify himself, said, “No comment,” and hung up.
“It’s frustrating,” Patty said, shaking her head and looking at her husband.
The next step is going to see the prothonotary (essentially a chief clerk) in the county courthouse in Carlisle — and paying more money — to send more letters to the business to try to force payment.
“I’m just curious as to how broken the system is at this point,” Doug said. “So I’m probably going to do that just to find out.”
The couple also worries others may have been overcharged, but either didn’t notice or don’t have the time or resources to fight it in court.
The only reason the Wargos do is because, as landscapers, winter is their off-season.
The couple said they have not been back to this restaurant since, and they don’t plan on visiting any Burger King again.